Returns and Exchanges – PRS Guitars West Street East Accessory Store

Returns and Exchanges


If you are not completely satisfied with any product purchased from the PRS Accessory Store for any reason, you may return it within 30 days from the shipping date for a refund of the purchase price or exchange it for another item. Item must be complete, in like-new condition, and be in the complete original packaging.

Please note: *** any electronic components (pickups, pots, switches, etc.) that have been installed cannot be returned for credit or refund. ***



If you believe you have received a defective product, contact our Customer Service Dept at custserv@prsguitars for a replacement or refund of the purchased price.

Exchanges and returns are subject to product availability. If the product is no longer available, we will provide a refund of that product.

If you need to return any item for any reason, contact us @ 410-643-9970 or email us at custserv@prsguitars for a return authorization. Please have your packslip or confirmation order number when contacting us.

Return shipping is the responsibility of the customer unless we have made an error with your order.